Frequently Asked Questions
Everything you need to know about GOUNOD's premium home essentials.
What is the typical shipping timeframe for furniture and decor?
Standard shipping for home decor items takes 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days as they require specialized white-glove handling to ensure they arrive in perfect condition.
Do you offer international shipping for GOUNOD products?
Currently, GOUNOD ships to the continental United States and Canada. We are working on expanding our logistics network to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture or items marked as 'Final Sale' cannot be returned unless they arrive damaged or defective.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment's progress.
What payment methods do you accept?
GOUNOD accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
Are your materials sustainably sourced?
Yes, at GOUNOD we prioritize ethical craftsmanship. Our wood products are FSC-certified, and our textiles are sourced from suppliers who adhere to strict environmental and fair-labor standards.